PAIA Manual
Prepared in terms of Section 51 of the Promotion of Access to Information Act (PAIA) and updated to include POPIA requirements.
- Introduction
This Manual is designed to facilitate requests for access to records held by
- Contact Details
- Head of Body: Information Officer
- Physical Address: 2 Inkonka Road, Kloof, Durban, 3610
- Telephone: 031 279 8030
- Email: hello@dlit.co.za
- Website: https://www.dlit.co.za
- The Guide on how to use PAIA
A Guide on how to use PAIA is available from the Information Regulator. Queries can be directed to:
Email: enquiries@inforegulator.org.za
- Records Held by Datalink IT Services
We maintain records on the following subjects:
- Internal Records: Financial, human resources (staff contracts), and operational records.
- Client Records: Service level agreements, project documentation (Web/App Development), and support tickets.
- IT Infrastructure: Asset registers.
- Processing of Personal Information (POPIA)
In accordance with POPIA, we process personal information for the following purposes:
- To perform duties in terms of a contract with a client.
- To manage employee relationships.
- To ensure the security of our physical and digital environments.
Categories of Data Subjects: Employees, clients, suppliers, and website visitors.
Recipients of Personal Information: We may share information with statutory bodies or third-party IT service providers (Operators) as required for service delivery.
- How to Request Access
To request access to a record, the requester must use the prescribed prescribed Form 2. The request must be submitted to the Information Officer at hello@dlit.co.za. A request fee may be payable before the request is processed.
